Visitors Centers COVID-19 FAQs
The WVU Visitors Centers are committed to conducting campus tour operations in the safest manner possible, including following all State-mandated and University guidelines. In these uncertain times, we want to keep our campus visitors up-to-date on this evolving situation. The Q&A below covers visit operations, campus safety and expectations. For more details, visit wvu.edu/return-to-campus/common-questions.
What is shown on your campus tour?
The two-hour campus tour will include bus and walking portions of our three areas of campus – Downtown, Evansdale and Health Sciences – and also walk through select facilities and visit a real classroom. Due to COVID-19 restrictions, this tour will not include access to individual academic department buildings or residence halls at this time.
Who should visit?
At this time, we are encouraging visitation for students wishing to attend WVU for the Spring 2021 or Fall 2021 semester as spots for campus tours are extremely limited. If you are an underclassman, we encourage you to explore one of our many virtual events found here.
Do I have to wear a face covering or mask while visiting campus?
Yes. Research has shown that the virus can spread quickly in close quarters. Wearing a face covering prevents you from spreading the virus and reminds you not to touch your face. It’s important to remember that those infected can spread the virus before they have any symptoms. We’re all in this together. We’re asking for your help in keeping our faculty, staff, students and other visitors safe.
Will staff members who I interact with on campus be wearing face coverings?
Yes. We require all students, staff and faculty to wear face coverings on campus, in addition to visitors.
I do not have a face covering to wear during my campus tour. Will you provide me with one?
If you do not have a face covering, the Visitors Center will give you one to wear during your visit, which you will be able to keep.
I have a medical condition that prevents me from wearing a mask or face covering. Will you make accommodations for me?
Guests who are unable to wear a mask or face covering for medical reasons, which will be the only exemptions allowed, should contact the Visitors Center via email at firstname.lastname@example.org for possible arrangements. Also consider one of our many virtual visit options found here.
What type of mask or face covering is acceptable for a campus visit?
Masks, or face coverings, should be worn snugly against the sides of your face, covering the nose and mouth at all times. Guests are welcome to wear their own cloth or disposable masks while visiting. These masks should be thick enough to assist in limiting the spread of particles from your nose and mouth that could spread germs, while still providing the ability to comfortably breathe. Wearing a mask protects other guests, students, faculty and staff members from illness you may spread, just as their mask-wearing protects you. If you do not bring a face covering with you to campus, the WVU Visitors Center will provide you with a behind-the-ear-style mask while you are visiting.
Will face coverings be required in outdoor spaces on campus?
Yes. Masks are expected to be worn in outdoor spaces on campus because they are often densely populated. Visitors should have a face covering with them at all times when on campus. Generally speaking, if you see others wearing masks, you should wear a mask.
What if I need to cancel my tour due to illness?
We ask that you please be respectful of the health of our staff members and reschedule your tour registration if you feel ill prior to visiting. To reschedule your visit, contact the WVU Visitors Center at 304-293-3489 or via email at email@example.com.
Please reschedule your visit if you have exhibited any of the symptoms listed here within the last 14 days.
Will I be notified if my campus tour is disrupted due to COVID-19 restrictions?
Yes. If your campus tour is disrupted due to operational changes regarding COVID-19, you will be notified via phone and email.
How large will my tour group be if I registered for a tour via the Visitors Center?
To encourage physical distancing, campus tours will be capped at 14 guests maximum per tour, at this time. Additionally, prospective students will be able to bring only two additional guests with them while on campus.
Can I access a dining hall on campus while visiting?
Yes, as long as you practice appropriate physical distancing and, if not eating, wear a mask or face covering. Dining Services is still determining how seating will be handled; it may be separation of tables, use of plexiglass dividers or other methods. While not all dining halls may be available to visitors, many will be open.
I’ve taken a campus tour before; has your tour changed due to COVID-19?
Guests should expect slight modifications to their campus tour experience in light of the pandemic. These changes are aimed toward ensuring that our students, faculty and staff have safer areas to work and learn.
Will staff members I interact with be tested for COVID-19 before returning to campus?
Yes. WVU is committed to testing all faculty, staff and students who are returning to campus. We are working with a team of partners — the West Virginia National Guard and WVU Medicine (or Ruby Memorial Hospital) — to ensure a safe and healthy return to in-person instruction.
My state or city has travel restrictions in place for residents due to COVID-19, but I have registered for a campus tour, what should I do?
If you find yourself unable to travel to campus due to travel restrictions, we ask that you please reschedule your campus tour by contacting the Visitors Center at 304-293-3489 or via email at firstname.lastname@example.org. Also consider one of our many virtual visit options found here.
I have questions about admission to the University in light of COVID-19. Where can I find answers to my questions?
The Office of Admissions is regularly updating our COVID-19 response website, which can be accessed here. Also, please consider attending our Virtual Admissions Session held twice weekly. Register for a session here.
Will the PRT be running?
The PRT will not be in service during the fall semester. The University will operate additional buses to transport our campus community between the Downtown, Evansdale and Health Sciences areas of campus. A finalized bus schedule and plan for bus routes will be available soon.